Data Verification & Customer Support Specialist - Surakarta
Join Teleperformance in Surakarta as a Data Verification & Customer Support Specialist and launch your career with limitless opportunities! This role is perfect for dynamic individuals who excel in persuasion, negotiation, and instant problem-solving. In this role, you will be responsible for verifying customer data and providing exceptional support to ensure customer satisfaction. At Teleperformance, you will work with a diverse team of professionals, using tools like Salesforce and Excel to manage and analyze customer data effectively. This is your chance to grow, learn, and succeed in a dynamic and supportive environment.
As a Data Verification & Customer Support Specialist in Surakarta, you will play a crucial role in ensuring the accuracy of customer data and providing top-notch support to our clients. You will use your strong communication skills to resolve customer issues promptly and efficiently. With Teleperformance, you will have access to continuous training and development opportunities to enhance your skills and advance your career. Join us and be part of a team that values your growth and success.
📋 Tanggung Jawab Pekerjaan
- Verify and update customer data in Salesforce and other databases to ensure accuracy.
- Provide exceptional customer support by resolving queries and issues promptly.
- Conduct data analysis using Excel to identify trends and patterns.
- Collaborate with the team to improve data verification processes and customer support services.
- Ensure compliance with company policies and procedures.
- Participate in training sessions and continuous learning to enhance your skills.
- Maintain high levels of accuracy and attention to detail in all tasks.
- Work effectively in a team environment to achieve common goals.
🎓 Kualifikasi & Syarat
- Minimum 1 year of experience in data verification or customer support roles.
- Proficient in using Salesforce and Excel for data management and analysis.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Bachelor's degree in Business Administration, Computer Science, or related fields.
- Fluency in English, both written and spoken.
- Experience in handling customer complaints and resolving issues.
- Ability to work in a team and collaborate effectively.
🛠️ Keahlian
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